Shipping

Shipping Policy

1. Shipping Carriers

We partner with reputable carriers to ensure reliable delivery of your orders:

• USPS: Offers various domestic and international shipping services with tracking and insurance included.

• DHL: Provides international express shipping services, specializing in time-definite deliveries.

• EMS: Offers international courier services with delivery times typically ranging from 3 to 10 business days, depending on the destination.

• Local Postal Services: Utilized for last-mile delivery in certain regions to ensure timely and efficient service.

2. Order Processing

• Processing Time: Orders are processed within 1–2 business days (Monday through Friday, Eastern Standard Time).

• Order Cut-off Time: Orders placed after 5:00 PM EST will be processed on the next business day.

• Holidays: We do not process orders on the following U.S. holidays:

  • New Year’s Day

  • Presidents’ Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

3. Estimated Delivery Time & Shipping Fees

Note: Delivery times may vary based on your location and are subject to potential delays beyond our control once the package is in transit.

4. Order Tracking

• Once your order ships, you’ll receive a tracking number via email. If you don’t see it, please check your spam folder.

• Please allow 3–7 days for the carrier to scan your package into their system. Tracking details will become available once scanned.

• If your order surpasses the estimated arrival date, please contact us for assistance.

5. Personalized Orders

For customized items, additional time is required for our designers to complete your request. The design time varies based on the complexity of your customization.

6. Shipping Restrictions

• Service Area: We currently ship within the continental United States only.

• Excluded Regions: We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, or internationally.

7. Address Accuracy

• Importance of Correct Address: Please ensure your shipping address is accurate at checkout.

• Consequences of Incorrect Address:

  • Orders with incorrect or missing information may be delayed.

  • We are not responsible for orders delivered to incorrect addresses or returned to the sender.

  • Returned orders will be sent to our shipping partners’ warehouses and may be disposed of.

  • A re-shipping fee will apply to orders returned due to an incorrect address.

  • We are not liable for any loss, theft, or damage if you request the carrier to forward or redirect your parcel after it has left our warehouse.

8. We’re Here to Help

Your satisfaction is our top priority. If you have any questions or concerns, please contact us at any time. We’re dedicated to ensuring a smooth and secure shopping experience for you.